Frequently Asked Questions

Below you'll find answers to some frequently asked questions. If you have any other inquiries, feel free to visit our contact page. We're happy to help!

  • Ke Laut.

    What is the story behind the name Ke Laut?

    The name Ke Laut means "to the sea" in Indonesian. It reflects our inspiration from nature and the ocean.

  • Orders.

    How can I place an order?

    You can easily place an order through our website. Add the product of your choice to your cart and follow the steps to complete your purchase.

    What payment methods do you accept?

    We accept various payment methods, including iDEAL, credit cards and Klarna.

  • Returns.

    What is your return policy?
    You can return your purchase within 14 days after delivered without giving a reason. The jewelry must be unused and returned in its original packaging.

    Who pays for return shipping?
    Return shipping costs are the customer’s responsibility unless the product is defective or incorrectly delivered.

    How can I return a product?
    Please contact our customer service via [email/phone number] to initiate the return process. After inspecting the returned item, we will refund the purchase amount within 10 business days.

    Can I exchange my jewelry?
    Yes, exchanges are possible. The shipping costs for exchanges are the buyer's responsibility.

  • Shipping.

    Does Ke Laut ship internationally?

    We currently do not offer international shipping, but we do ship within Europe.

    What are the shipping costs?

    Shipping costs within the Netherlands are €4.95. Orders over €39 qualify for free shipping. Shipping within EU costs €12.95.

    How long does delivery take?

    We dispatch your order within 2 working days. The exact delivery time depends on your location and the shipping service.

    Can I track my order?

    Yes, once your order has been shipped, you will receive a tracking link to follow the status of your delivery.

  • Care.

    How do I care for my Ke Laut jewelry?

    While all of our products are made from stainless steel (/ stainless steel + gold plated), we recommend the following care tips to preserve your jewelry:

    • Avoid contact with water: To prevent damage, avoid exposing your jewelry to water.
    • Avoid chemicals: Keep your jewelry away from perfumes, lotions, or other chemicals as they can affect the quality.
    • Store carefully: Store your jewelry in a dry place, away from extreme temperatures and direct sunlight.
    • Cleaning: Gently clean your jewelry with a soft cloth to remove dirt and stains.